Privacy Policy

This Privacy Policy explains how Boo Casino ("we", "us", "our") collects, uses, stores, and protects the personal information of our players. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Introduction — Who We Are

1.1 Boo Casino ("the Controller") operates the website located at boocasino-canada-ca.com and all associated mobile applications. We are responsible for the processing of personal data submitted through the Site.

1.2 This Privacy Policy applies to all users of the Site, including visitors who browse without registering and registered players who use our gambling services.

1.3 For privacy inquiries, please contact our Privacy Officer at [email protected]. We respond to all privacy requests within 30 days.

2. Data We Collect

2.1 Personal identification data: Full name, date of birth, nationality, and government-issued ID details (collected for age and identity verification).

2.2 Contact data: Email address, phone number, and postal address.

2.3 Financial data: Payment method details (card numbers are tokenized and never stored in full), transaction history, deposit amounts, and withdrawal records.

2.4 Usage data: IP address, browser type, device information, pages visited, session duration, game activity logs, and betting history.

2.5 Communications data: Records of your customer support interactions, including chat logs and email correspondence.

2.6 Cookie data: Information collected via cookies and similar tracking technologies as described in Section 9 of this Policy.

3. How We Collect Data

3.1 Directly from you: When you register an account, make a deposit, contact support, complete verification, or respond to a survey.

3.2 Automatically: When you browse or use the Site, we collect technical data via cookies, server logs, and analytics tools including session data, device fingerprinting, and game activity.

3.3 From third parties: Age and identity verification providers, payment processors, fraud detection services, and affiliates who referred you to our Site may share data with us as required for service delivery and compliance.

4. Purpose of Processing

4.1 Account management: To create, maintain, and verify your player account and identity.

4.2 Service delivery: To process deposits, withdrawals, bonus claims, and game activity.

4.3 Legal compliance: To meet our obligations under PIPEDA, anti-money laundering (AML) legislation, and provincial gaming regulations.

4.4 Fraud prevention: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited activities.

4.5 Responsible gaming: To monitor player behaviour and identify patterns that may indicate problem gambling, as required under responsible gaming obligations.

4.6 Marketing: With your consent, to send promotional emails, bonus offers, and site updates. You can opt out at any time.

5. Legal Basis for Processing

5.1 Consent: For marketing communications, cookies beyond essential, and voluntary data sharing. You may withdraw consent at any time without affecting prior processing.

5.2 Contract performance: Processing necessary to deliver the gambling services you registered for, including account setup, game access, and payment processing.

5.3 Legal obligation: Processing required to comply with AML, KYC, and gaming regulatory requirements — this processing cannot be refused without affecting your ability to use the Site.

5.4 Legitimate interest: Fraud prevention, security monitoring, and analytics to improve our services, provided these interests do not override your fundamental privacy rights.

6. Data Sharing

6.1 We never sell your personal data to third parties for their own commercial purposes.

6.2 Payment processors: Visa, Mastercard, Interac, PayPal, Skrill, Neteller, and other payment service providers receive the financial data necessary to process transactions.

6.3 Verification providers: Third-party identity and age verification services receive identification data required for KYC compliance.

6.4 Regulators and law enforcement: We may disclose data to gaming regulators, tax authorities, or law enforcement when required by law or valid legal process.

6.5 Service providers: IT, hosting, analytics, and customer support providers who process data on our behalf under strict data processing agreements.

7. Data Retention

7.1 We retain your personal data for as long as your account is active or as required to provide our services.

7.2 Following account closure, we retain transaction and identity records for a minimum of 5 years as required by AML regulations and provincial gaming law.

7.3 Marketing data is deleted upon opt-out. Cookie data is retained for periods specified in our Cookie Policy (Section 9). Upon receipt of a verified deletion request, we erase all non-legally-required data within 30 days.

8. Your Rights Under PIPEDA

Under PIPEDA and applicable provincial privacy legislation, you have the following rights:

8.1 To exercise any of these rights, contact [email protected]. We will respond within 30 days. We may require identity verification before processing your request.

9. Cookies

9.1 We use cookies and similar tracking technologies to operate and improve the Site. Cookies are small text files stored on your device.

9.2 You can manage cookie preferences through your browser settings or our cookie consent tool. Blocking essential cookies may affect Site functionality.

10. Security Measures

10.1 We implement industry-standard technical and organisational security measures including:

• 256-bit SSL/TLS encryption for all data transmission
• Payment card data tokenization (no full card numbers stored)
• Multi-factor authentication for account access
• Regular third-party security audits and penetration testing
• Access controls — staff can only access data required for their role
• Encrypted storage of all sensitive personal data at rest

10.2 Despite these measures, no online system is 100% secure. In the event of a data breach affecting your personal data, we will notify you and applicable authorities within 72 hours where required by law.

11. International Data Transfers

11.1 We primarily process and store your data within Canada. Where data is transferred outside of Canada (e.g., to payment processors or verification providers in the EU or USA), we ensure appropriate safeguards are in place.

11.2 These safeguards include standard contractual clauses approved by relevant data protection authorities, adequacy decisions, or binding corporate rules. You can request details of these safeguards from our Privacy Officer.

12. Contact & Complaints

12.1 Privacy Officer: [email protected] — for all data access requests, deletion requests, or privacy concerns. Response time: 30 days.

12.2 Complaints: If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with Canada's Office of the Privacy Commissioner (OPC):

12.3 We encourage you to contact us first at [email protected] before escalating to the OPC — we resolve the vast majority of privacy concerns directly and promptly.

This Privacy Policy was last reviewed and updated in February 2026. Boo Casino is committed to protecting your privacy in accordance with PIPEDA and applicable Canadian provincial privacy law.